Customer orientation training
By working better together with (internal) clients, your team can improve their customer orientation. This training lets the team members empathise with their clients in a playful and original way. It challenges them to think about what can be improved. With the help of the video about the five pillars of customer orientation, the team carries out various exercises.
During this Customer orientation training your team discovers how to deal with different types of clients. They exercise asking the right questions, how to give clear feedback and how to deal with complaints.
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